General terms and conditions of sale

4.1. You are responsible for all decisions relating to our services, the use or implementation of our work results, as well as for deciding on their suitability.

4.2. You agree to provide us with all necessary assistance free of charge and to inform us fully and in good time of all documents, processes and circumstances that may be relevant to the performance of the assignment. In particular, you have informed us in good time and in a complete, correct and truthful manner of all information essential to the provision of our services, so that we can fulfil our obligations in good time and without additional effort. This also includes travel restrictions, such as those related to health problems or other circumstances. In particular, you must inform us without delay of any error or apparent defect once it has been discovered. This includes, in particular, incorrect or incomplete personal data, other information, declarations and documents concerning intermediated travel services, as well as incomplete execution of mediation services (e.g. reservations not made or not executed). In the event of failure to provide information or notification, insofar as this is legally permissible, claims for compensation arising from the mediation contract will be null and void, unless you can prove that the erroneous and/or incorrect information was known to us and was intentional, in which case our liability will be governed by clause 10.

4.3. You warrant that the information provided and its use for the execution of the order do not infringe any copyright or any other right of any third party.

4.4. Subsequent declarations or requests on your part to change the agreed terms and conditions (e.g. number of participants, number of rooms in a hotel, hotel category) will be charged extra at the usual hourly rates.

4.5. You must inform yourself in good time, if necessary through appropriate third parties, of the suppliers’ terms and conditions, as well as your rights and obligations as an air passenger.

4.6. You must respect legal or contractual deadlines. In the case of travel services intermediated by us, these deadlines are not respected by opposing them to us. We must have sufficient time to transmit your declarations to the suppliers, and it is agreed that, to the extent legally permissible, we are not responsible for transmitting said declarations in the required form and time.

4.7. You are responsible for making the necessary payments to suppliers at the time of booking and during order fulfilment, so that we can make payments to suppliers and third parties in a timely manner.

4.8. In the event of failure to comply with these deadlines, we are entitled, but not obliged, to cancel bookings without prior notice, including your obligation to pay cancellation charges.

4.9. Prices denominated in foreign currencies are converted into CHF at the prevailing internal exchange rate, unless otherwise specified.

4.10. We have no control over changes in prices, services or rates of intermediated travel services. If such changes have been effectively agreed between you and a supplier, you must transfer the amount due to us without delay. Please note that airlines reserve the right, under international aviation regulations, to make major changes or adjustments, including: changes to flight itineraries; conversion of direct flights into flights with stopovers or connecting flights, or vice versa; changes to flight schedules or dates up to 48 hours before departure; use of other aircraft types; change of departure or arrival airports; change of operating airline. This also applies to any changes in air transport due to government instructions. In such cases, you cannot cancel the travel mediation contract concluded with us free of charge; nor is there any entitlement to compensation for additional costs incurred in such cases. To this extent, your requests can only be addressed to individual airlines. If the intermediated flights are special flights or scheduled flights with special fares, the airlines reserve the right, under their own contractual provisions, to increase prices even after the contract of carriage has been concluded. We will inform you of any such price increase. Your right to cancel your contract with the airline is governed by the applicable legal and contractual provisions. Legal rights, in particular those arising from Regulation (EC) No. 261/2004, which applies in Switzerland on the basis of the bilateral air transport agreement of June 21, 1999 between the Swiss Confederation and the European Community, remain unaffected.

4.11. Unless otherwise agreed, you are solely responsible for informing us about and obtaining in good time any passports, visas, health and other documents required for travel, as well as travel authorizations, such as ESTA travel authorizations for the United States. This also applies to information on entry health regulations and preventive health measures for you and other travelers. If we assist you in this process, we may request reimbursement of expenses incurred, including telecommunications and courier charges or relevant services, without special agreement.

4.12. By registering participants for the trip, you agree to be jointly and severally liable for their contractual obligations.

4.13. You must compensate us for our services in accordance with the provisions below under point 5 and pay the costs of suppliers and third parties in good time, in order to allow us sufficient time to pay suppliers’ invoices on time. If payment is overdue and the contract with a supplier can no longer be concluded (on time) or is cancelled by the supplier, we are entitled to charge the additional costs incurred at the usual hourly rates. The same applies if we need additional documents/supporting documents and they arrive late or not at all. A delay means that the travel services can no longer be intermediated because the deadlines set by the supplier have expired.

4.14. You are aware that travel involves specific risks and obligations that you must assume and fulfill yourself. We’d like to remind you of the following points, which you can’t claim not to have been aware of.

Special requests, such as rooms with connecting doors, are gladly accepted and we try to make them possible. However, these are non-binding and cannot be guaranteed.

Entry requirements: Citizens must have a valid travel document, such as an identity card or passport, which must generally be valid for up to 6 months after the date of return. Depending on the destination, a visa may also be required. We’ll be happy to advise you individually. You will find a non-binding overview on the following website: https://cibtvisas.ch/

Health regulations: Please inform yourself in good time before booking or starting the trip about protective measures against infections and vaccinations, as well as other prophylactic measures. We recommend that you contact the HUG Tropical and Humanitarian Medicine Department, Rue Gabrielle-Perret-Gentil 6, 1205 Geneva., Tel: +41 22 372 96 15 or your attending physician. You will find current information without guarantee on the following website: http://www.safetravel.ch

Pandemic: You are required to comply with testing and certification obligations (e.g. COVID-19) caused by a pandemic. We are not responsible for any failure to comply with them.

Political risks: The political risks of the various countries are assessed by the FDFA and published on their website: https://www.eda.admin.ch/eda/fr/dfae.html . Edelweiss Travel Designers by Garcia.k declines all responsibility for damages resulting from political risks.

Weather conditions: Please consult the forecast weather conditions on the Internet.

Airline tickets: The name on your airline ticket must match the name on your passport. Name changes are not possible with scheduled airlines. The fare conditions, modification and cancellation options for your flight ticket have been discussed with you at the time of booking or have been given to you in writing. Additional costs for modifications are not excluded.

Loyalty programs: Please check during registration that your loyalty number is correctly registered. Input may not always be transmitted correctly for technical reasons. We recommend that you keep your boarding passes to check your mileage account. Airlines only award mileage credits if the name on the ticket matches the name on your mileage account.

Seat reservations: No refunds of paid seat reservation fees are possible; a 100% fee is incurred. Nor do airlines guarantee confirmed and paid seat reservations. The flight may be operated with a different type of aircraft, which may result in subsequent changes to the seats reserved.

Unforeseen incidents during air travel: Edelweiss Travel Designers by Garcia.k has no control or influence over the following situations during air travel: delays, overbooking, flight cancellations, missed connections, lost, damaged or delayed luggage, etc. Edelweiss Travel Designers by Garcia.k has no control or influence over the following situations during air travel: delays, overbooking, flight cancellations, missed connections, lost, damaged or delayed luggage, etc. To protect passengers, the European Union has enacted air passenger rights, which you can consult on the following website: http://europa.eu.

“No-show”: If a booked flight is not taken (no-show), all other flights in your booking may be automatically cancelled. If your travel plans change, we recommend that you confirm all other flights. In the event of a “no-show”, all tickets may lose their value.

Check-in and baggage drop-off: Passengers are responsible for arriving at the appropriate counter on time. Please note that our indications in the travel program for check-in times are estimates and that we assume no liability. Airlines are not obliged to rebook delayed passengers onto other flights free of charge.

Check in your baggage and get your boarding pass for the connecting flight: When you have to make a connection during your flight, always try to check in your baggage to the final destination and get your boarding pass for the connecting flight. The airline may not be able to check your baggage through to the final destination, as baggage must be cleared through customs at the arrival airport in the destination country (for example, in the USA). Airlines may refuse to check baggage if flights are not included in the same ticket.

Luggage: Each airline has its own rules regarding checked baggage and hand luggage. Number, dimensions and maximum weight vary according to class and fare. If you carry more baggage than your ticket allows, you’ll have to pay a surcharge or, in the worst case, you may not be able to take your baggage with you. Special rules apply to sports luggage such as golf and ski equipment. We recommend that you clarify these issues with your travel consultant before departure to avoid additional costs. Dangerous goods are not permitted in hand or checked baggage. A non-exhaustive list is available on : http://www.iata.org/whatwedo/cargo/dgr/Pages/dgr-guidance.aspx Only limited quantities of liquids may be carried in hand luggage.

Flight confirmation: We recommend that you check the departure times of flights booked with the airline, as schedule changes and delays may occur.

Airport taxes: Not all taxes are included in the airfare. Additional taxes may have to be paid locally.

Insurance: We recommend that you carefully check your insurance coverage (cancellation, baggage, accident, illness, plane crash, etc.). We’ll be happy to advise you.

Loss of baggage: Please note that airlines limit their liability and cap compensation for lost or damaged baggage at around CHF 30.00 per kilogram.